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Author Archive for: Gaurav1.Pal@lntinfotech.com

About Gaurav Pal

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Entries by Gaurav Pal

Leveraging Automated Data Analytics in ITSM

Introduction In the dynamic landscape of contemporary business, the use of automated data analytics has appeared as a transformative force, offering unparalleled advantages to organizations and their stakeholders. There are multifaceted benefits of automated data analytics, emphasizing its pivotal role in informed decision-making, strategic solutioning, and enhancing the capabilities of board members and stakeholders. Shifting […]

Enhancing Service Delivery with ServiceNow Predictive Intelligence

In today’s modern world customers expect the best service delivery. If an organization is unable to provide it, customers are not hesitant to leave and pick another IT service provider. Therefore, many IT service providers are investing more in ways to improve service delivery. Most service providers understand that Artificial Intelligence (AI) is the key […]

Beyond the Sale: Four ways Gen AI is Revolutionizing e-Commerce Post-Purchase Experiences

In my last blog Elevating Shopping Experience: 5 Ways Gen AI is Revolutionizing e-Commerce Product Discovery, we discovered how Gen AI is impacting the e-commerce shopping experience, thus improving conversions and consumer engagement. But most e-commerce journeys do not end at the ‘Buy’ button. Post-purchase experience is a pivotal phase in fostering customer loyalty, shaping a […]

Using Agile and DevOps to Compound Business Benefits: 1 + 1 > 2

Introduction The rise of digitalization and Artificial Intelligence (AI) has created a great deal of confusion around Agile and DevOps. Some believe they are related and can be used as synonyms, and some wonder how they are related, while others want to understand their differences. Developers are even taking sides on which of these two […]

Customer Acquisition in Banking is Becoming a CIO’s Problem; How Can AI Address This?

As the shadow of an impending global economic slowdown looms, the role of Chief Information Officers (CIOs) in banking has become even more pivotal. Traditionally confined to marketing and sales, the urgency of securing new customers has permeated the CIO’s agenda due to the transformative potential of AI. This blog explores the unfolding landscape, drawing […]

A Comprehensive Guide to Migrating from Apigee Edge to Apigee X

In the rapidly evolving landscape of digital transformation, businesses often face the need to upgrade their API management platforms to keep pace with innovation and meet the demands of modern architectures. For those using Apigee Edge, Google Cloud’s API management platform, migrating to Apigee X represents a significant transition with substantial benefits. This comprehensive guide […]

Revolutionizing CX: The advanced guide for digitally transformed Customer Engagement in Industrial Manufacturing

Customer experience (CX) is the aggregation of all customer interactions and emotions with a brand, spanning from the initial contact to post-purchase engagement. This provides quality products and services and creates value, trust, and loyalty for the customer. While CX has long been a focal point for B2C businesses, the industrial manufacturing diaspora, especially B2B, […]

How Advanced Analytic Techniques Can Lead to Enterprise Agile Effectiveness

A group of developers first introduced the Agile methodology as a more effective and practical approach to software development, and it is now revolutionizing the way businesses operate. Today, banks, manufacturers, research and development facilities, hospitals, and even airports use Agile for project execution. For software development, the adoption of Agile stands at a whopping […]

Unveiling Top 5 Microsoft Fabric Features to Catalyze Agile Decisions with Data

Introduction In today’s world, making decisions backed by data is key to thriving in business. Whether it’s adapting to market changes or planning for the future, data-driven insights pave the way for success. Recognizing this, companies worldwide are prioritizing access to data and analytics. However, many still struggle to leverage this access effectively. Enter Microsoft […]

Gen AI is the Gamechanger that Europe’s Retail and CPG Industry Needs

Introduction Historically, consumer industries, such as retail and Consumer Packaged Goods (CPG), have thrived on user data and have used it to keep pace with changing customer needs. Unsurprisingly, these industries have been quick to adopt generative AI or Gen AI[i]. Consumer industries realize that Gen AI has the potential to transform their business operations, […]