Client Overview

A global travel insurance and travel risk management leader headquartered in Sydney, Australia, operates in 16 countries with 1500+ employees and have more than 17 million customers. Our client faced integration challenges with its legacy system. To stay competitive, LTIMindtree transformed their integration using MuleSoft, resulting in significant operational improvements.

Challenges

The client faced a slew of challenges, ranging from legacy systems to slow partner onboarding. They have been listed, as below:

Integration Complexity: The client’s existing point-to-point, legacy integration system was cumbersome and difficult to manage.
Multi-Channel Consistency: The client needed to ensure consistent and reliable information across various customer touchpoints.
Go-to-Market Speed: The client required a faster go-to-market strategy to remain competitive.
Partner Onboarding: The process of onboarding new channel partners was slow and inefficient.

LTIMindtree Solution

To address these challenges, LTIMindtree implemented a comprehensive solution that revolves around MuleSoft’s API and Microservices platform:

API and Microservices Architecture: We replaced the legacy .NET point-to-point integrations with a lightweight API and microservices-layered architecture. This enabled connections between various on-premise and cloud applications through reusable digital assets (APIs).
Streamlined Partner Onboarding: We simplified the onboarding process for new channel partners through quick configurations instead of code changes.
Reusable APIs: We created reusable APIs for pluggable payment service providers, ensuring flexibility and ease of integration.
Custom Policies: We established custom policies to control resource access with a single token, enhancing security and governance.
Federated C4E Model: We set up a Federated Center for Enablement (C4E) model, ensuring flexible governance and empowering various teams to work more efficiently.

Benefits

The implementation of MuleSoft’s API and Microservices platform yielded significant benefits:

80% Reduction in Partner Onboarding Time

The client achieved an 80% reduction in the time required to onboard new channel partners, enabling faster collaboration and business growth.

40% Faster Time-to-Market

The time-to-market for new business functions was accelerated by 40%, allowing the client to quickly adapt to market changes and customer demands.

99.99% Uptime

High Availability (HA) architecture increased system availability and uptime to 99.99%, ensuring reliable services to customers.

35% Decrease in Issue Resolution Time

End-to-end message visibility led to a 35% decrease in issue resolution time, improving operational efficiency and customer satisfaction.

Conclusion

By implementing MuleSoft’s API and Microservices platform, we transformed the client’s integration architecture, enabling them to provide a seamless and reliable experience to their customers across multiple channels. The client not only achieved significant operational improvements but also positioned themselves for future growth and innovation. If you are looking to transform your integration strategy and enhance business operations, contact us today to learn about how we can help you achieve similar success.

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