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LTIMindtree’s Full Stack Digital Operations (FSDO) enables enterprises to reimagine their IT as a Business Transformation Enabler by adopting Digital & Cloud Ways of Working to manage technology & operational diversities.

LTIMindtree has one of the industry’s most mature IT operating model. Over 25 years, we have partnered in some of the world’s largest and most complex IT estates. Our real-life practitioner’s perspective allows us to build a purposeful IT operating model that will shift towards a Continuous Everything Paradigm to deliver an experience-centric & business aligned services. FSDO is built to enable enterprises to make fact-based decision on balancing the cloud conundrums of Velocity-to-Risk, Cost-for-Performance and Agility-to-Control thereby accelerating and enabling full realization of target outcomes.

Tenets

FSDO breaks operational data silos and provides contextualization, observability, and visibility across IT operations.


  • Platformize-Ops – Digitize & Digitalize Operations by integrating tools, processes and data sets across service value chain and drive value discovery by implementing AI/ML

  • Synergize-W2O (Ways-to-Operate) – Re-Organize team to work in symbiosis with technology (Virtual Engineers) and Intentionally designed PODs to manage interdependencies across distributed systems to achieve hyper-collaboration and drive hyper automation

  • Productize IT – LTIMindtree‘s FSDO adopts Service Level Objective Development Lifecycle/FinOps framework, processes as a common language between business & IT.

  • Harmonize-Tech – Adopt, Converge & Diverge Cycle; LTIMindtree’s engineering Ops would drive adoption & convergence of technology products to realize full value and then continually diverge to Innovate or co-create business solution to meet the changing demands

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    Managing Diverse Needs

    With tool-agnostic and ultra-pluggable functions across operations, modernization, engineering, and ways of working and managed services, LTIMindtree has devised unique offers that help organizations adopt and manage IT to unlock limitless potential.

    Purposeful Transformation Strategy

    Tailored IT operating strategy with measurable outcomes in line with business needs.
    Cloud | Data | Digital | CX | Industry

    Native Engineering

    Speed, automation, efficiency & industrialization with agile methodologies.
    SRE | DevOps | Application | SecOps

    Data & Analytics

    Build an intelligent and modern data ecosystem to support customer outcomes.
    AI/ML | Digital ITOPS

    Cloud Ways of Working

    Inspire and enable innovation with prioritization of people and culture in a workplace of the future.
    Centre Of Excellence | FinOps | Pie-T Shape skill Management | Hyper Collaboration

    Autonomous Platform

    Proactive, predictive management of applications, data, and infrastructure using an AI/ML-based platform.
    Digital | ITOPS

    LTIMindtree Differentiators

    • Domain, Data Source & Tools Agnostic Platform
    • TRUE Sight – End-to-end contextualized visibility across service value chain
    • Unified IT Operations – Common Operating Model for Enterprise IT Services (ALM, Infrastructure, Security & Workplace Operations)
    • Engineering First Mind-Set to drive Resiliency for Reliability (R4R) at Scale
    • Automate-Everything Approach to Drive Continuous Optimization
    • SLOs (Service Level Objectives) Centric Operations

    Value Proposition

    LTIMindtree’s O2T offering for IT operations re-pivots operations into a “Business-infused IT Operations.” FSDO provides IT operations transformation across four key dimensions: Operations, Technology Landscape, KPIs, and personas. FSDO can help with

    30-40%

    Work Volume Reduction

    60-70%

    First-level Resolution Improvement

    40-50%

    MTTR Reduction

    30-40%

    Faster Technology Upgrade / Modernization

    25%

    Time Back to Engineers

    1.5 times

    User Experience Index Improvement

    Value Proposition

    1. O2T Model

    We leverage the Operate, to Transform model to deliver amplified outcomes with our IT-managed services. It covers:

    • Operate
    • Do lessDo fast
      • Eliminate manual, repetitive work
      • Automate tickets/ requests through Virtual engineers, tools, digitizing workflows
      • Focus on faster resolution and reduced mean time to resolve (MTTR)
      • Automation- led incident resolution
      • Intelligent transaction monitoring
    • Transform
    • Do moreDo better
      • Improve KPIs
      • Improve persona productivity with persona-driven support
      • Simplify the process with proactive problem management
      • Technical debt reduction

    Resources