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Conversational AI

Brands are discovering that experience-enhancing conversations are the way to a customer’s heart. These brands are harnessing the true power of conversational AI in the form of chatbots to win customers’ trust and influence employees.

Conversational AI uses cognitive processes, real-time analytics, NLP, and Deep Learning to respond to customers with human-like interactions. Industries ranging from healthcare to retail, banking, telecom, utilities, hospitality, and manufacturing, are discovering that conversational AI can engage customers and employees in meaningful and valuable conversations. Furthermore, the 24×7 availability and scalability of the technology makes it super attractive as a profitable business solution.

Our Conversational AI applications and accelerators learn more about the logic on-the-go from the past customer interactions and personalizes the experience accordingly. Our understanding of implementing and integrating industry-leading platforms like MS Bot framework, Dialogflow, Alexa, Amelia, and LivePerson is in-depth and extensive. Together, they create accurate and intelligent interactions that delight users and deliver noticeable business benefits.

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    Our Offerings

     
    Consumer Engagement

    Consumer Engagement

    Brand & Marketing | Commerce | Customer Service: LTIMindtree’s consumer engagement conversational AI solutions address queries across all touchpoints for consumers to engage and have a seamless experience – pre-purchase, in-purchase, and post-purchase.

    Enterprise Enablement

    Enterprise Enablement

    IT Service Desk | HR Desk | Travel Desk: LTIMindtree’s enterprise enablement conversational AI solutions usher process efficiencies and faster turnarounds across operational activities, resulting in cost reduction and an increase in bandwidth availability.

    Conversational AI Capabilities

     
    Consumer engagements

    Consumer engagements

    Omnichannel experience - text, voice, IVR, SMS, email, and more

    Omnichannel experience - text, voice, IVR, SMS, email, and more

    Transactions implemented by conversational bots

    Transactions implemented by conversational bots

    Platforms

    LTIMindtree has experience working with industry-leading platforms like MS Bot framework, Dialogflow, Alexa, and other platforms like Amelia and LivePerson. Many of our conversational AI implementations integrate with various enterprise systems like Microsoft Dynamics, SAP, Workday, Service Now, Salesforce, Oracle, and Pega.

     
    Mindflow

    Mindflow

    MindFlow is a comprehensive platform built on MS Bot framework that helps organizations build, customize and orchestrate conversational applications at scale and provides an intuitive interface to optimize the customer experience across channels and devices.

    VAK Framework

    VAK Framework

    It helps convert to NLP model across various platforms, including Google Dialog Flow, Microsoft Luis, and Amazon Alexa.

    Videos

    Conversational AI – Employee Self Service Chabot

    LTIMindtree’s employee self-service chat bot facilitates transactions - from applying leave to submitting travel claims, accessing pay slips to knowing resource utilization.

    Digital Assistant for Financial Advisors

    It helps financial advisors utilize their day better by enabling information on fingertips about their daily plans, financial products, client details, and budget, etc., while on the move.
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    At LTIMindtree, we make conversational AI address the various personas in different channels through advanced technology under the hood. We provide seamless brand-consumer interaction over asynchronous channels like WhatsApp and Apple business chat by enabling conversational AI to work along with live agents by leveraging our integration capabilities.

    A Single view of Conversational AI

    Get in touch with us to know more about how we can help you with your conversational AI needs

    Transform your business today!

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    Resources