LTIMindtree’s Smart Experience Services provide an end-to-end digital solution that optimizes the entire experience for the user across all possible channels of support – whether that’s getting guidance from self-service, connecting to an agent, engaging with a smart bot, receiving face-to-face support, or leveraging analytics to fix issues without users ever needing to ask.

FIT – SES are delivered by leveraging capabilities powered by our artificial intelligence and automation backbone; delivered via a rich suite of features & channels enabling individualized & contextualized support, that fit the many ways users work, thereby ensuring a consumer like experience.

With integrated analytics and machine learning capabilities, which build and learn from extensive knowledge, experts, and best-in-class operational processes, Digital Smart Services optimizes the overall employee experience & productivity, while driving new cost efficiencies for our clients.

Key Features

• Digital Experience Monitoring: Monitor & analyzes the end-user experience on devices such as laptops, mobile, VDI, etc to improve efficiency & productivity
• Proactive and predictive: Proactive device management, self-healing, robotic process automation (RPA), analytics, and artificial intelligence (AI), Predictive support truly takes this to the limits by recognizing and dealing with issues before they become issues.
• Do-it-yourself: Self-service Portal, knowledge base, catalogs, password reset, vending solutions, service scheduling.
• Person-to-Person: Mobile app, global voice support, online chat, web ticket, AI virtual agent.
• Face-to-Face: Walk-in support center, instant video spot, dispatched technicians, managed deployment.

Business Benefits

• Higher productivity: Provides new levels of ‘speed to resolution’ by directing employees to immediate resolution and ‘how to’ articles based on the real-time context of their environment.
• Higher satisfaction: An individualized solution that puts the employee experience first – designed to take the very concept of employee care to the next level.
• Employee preference– Provides a dedicated virtual agent for assisted guidance – bringing the best of cognitive technologies to bear, offering employees choice & flexibility on how to obtain support based on their preference.
• Cost avoidance: Minimize the support volume on your service desk with a solution that takes support work out of the system – improves your bottom-line.
• Streamline support: Unified support across all functions takes your employees complete support needs into consideration – no confusion, just simplicity.
• Leverage expertise: Leverage LTIMindtree’s ability to harness evolving digital capabilities – which means your employees get self-service features built on continual innovation.