LTIMindtree SIAMNxt

Customer-focused services
Futuristic technologies such as cloud, blockchain, and IoT pose certain challenges to organizations. SIAMNxt, LTIMindtree’s NextGen value-oriented, scalable, and agile Service Integration and Management (SIAM) framework, addresses all these service integration and delivery challenges including those for Enterprise Service Management (ESM). The framework confronts the complexities and issues that a multi-supplier scenario endows on the delivery of your business services. It steers effective collaboration, communication, and contribution across stakeholders to achieve outcomes that transform the customer experience.

Our Approach

• LTIMindtree’s SIAMNxt framework comprises of SIAM operating model blueprint, and ready to adopt SIAM policies, processes, governance functions and the roles that builds the foundation of SIAM services.
• We understand that the challenges related to service integration and complexities related to integrated service delivery are unique for every organization, and so is your SIAM.
• Our SIAM consultants will set up SIAM for you in a manner that addresses all the nuances that are specific to your organization. As a program, SIAM can steer OCM and implement tools, with our process experts at hand to effectively govern and manage your SIAM function.

LTIMindtree SIAMNxt Services

• SIAM Design, Consulting, and Professional Services:Consultation for service integration and management (SIAM) blueprint/policy/process design and SIAM target operating model design Professional services for SIAM program management and OCM, or to set up and operationalize your SIAM function.
• SIAM Run and Evolve Services:Ensure effective customer experience, service performance management, and effectively manage supplier conflicts; run and evolve your SIAM function through effective SIAM governance and process management, and tools administration and support.
• Enterprise Service Management Consulting & Transformation Service: Addresses the ESM consulting and transformation needs of the customer for Finance, HR, GRC, Legal, Procurement, Facility, Travel, R&D, Sales & Marketing, Supply Chain and Security departments with right processes, use cases and tool implementation.

LTIMindtree’s SIAM Build-Operate-Transfer Solution

Allowing a collaboratively owned setup of SIAM, this solution allows operating and then transferring the entire setup to the customer. This eliminates the ‘risk of failure’ from the customer and ensures that they realize the true value of their investment in SIAM. As part of SIAM Build-Operate-Transfer solution, LTIMindtree will

• Design the SIAM blueprint & operating model (including governance), policies, and processes
• Setup and manage the SIAM governance function for 3 or 5 years or as per the customer’s requirement
• Setup SIAM tools (leveraging customers’ tools landscape or deploying LTIMindtree’s toolset or take a hybrid approach)
• Enable customer teams at all levels to own the SIAM function going forward
• Gradually transition the SIAM setup over the last year of the contract term

Differentiators

• Supports the latest technology trends including digital platforms and services, cloud services, Blockchain, and IoT ecosystems
• Industry-aligned, including alignment to ITIL® 4
• Scalable and agile SIAM framework
• Ready-to-adopt SIAM and ESM framework, processes, tools, and use cases
• Customer Experience and value-based services with customer first approach

Business Benefits

• Transparency and accountability in business and IT service delivery, ensuring greater control and flexibility
• Service excellence that focuses on customer experience transformation
• Realization of business objectives through reduced opportunity cost, TCO, TCC, and service delivery risks
• Clear communication channels and cross-supplier integration, ensuring alignment of IT strategies with business outcomes
• Employee experience enhancement for ESM consulting services focusing on “Moment That Matter”

* ITIL® is a registered trademark of AXELOS Ltd.