Mosaic AIOps
LTIMindtree’s enterprise-ready Mosaic AIOps platform helps set up Artificial Intelligence-driven IT Operations, providing intelligent monitoring, alert triaging, automated healing, and improved turnaround for IT issues. It offers a complete suite of capabilities: A converged view of business and IT health, the alert correlation for noise suppression, and AI-led one-click/straight-through automation for faster ticket resolution.
Why adopt Mosaic AIOps
- Delivers AI-led problem categorization for incoming incidents/service requests leading to the efficient resolution of reported issues.
- Provides recommendations on the best-fit SOPs associated with an incoming ticket.
- Reduces human errors in analysis, enabling faster resolution of incidents through one-touch resolution or straight-through automation.
Solution Highlights
Monitor-of-Monitors: An end-to-end platform that captures asset telemetry data across all monitoring tools, analyzes it to identify actionable events, and auto-tickets them, reducing alert noise.
Service Governance: An analytics-driven dashboarding platform that collects, tracks, and helps visualize service-related governance KPIs for effective SLA management and identifying areas of improvement within the portfolio.
Guided Ticket Resolution: A cognitive triaging and remediation platform providing real-time assistance to resolve an incoming ticket by recommending multiple problem types and SOPs and enabling automated remediation with a single click.
Value-add
- Reduces white noise in the IT landscape and surfaces only the actionable events.
- Configured to predict events to pre-empt outages.
- Provides seamless workflow orchestration to automate incidents/requests.
