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Home › Services › Intelligent Automation › LTIMindtree’s Integrated Bot Operations Center (iBOC)

LTIMindtree’s Integrated Bot Operations Center (iBOC)

iBOC is LTIMindtree’s shared bot support services model that enables you to achieve automation at scale with 24*7 optimized service delivery, continuous improvement, and operational insights, coupled with innovative pricing tailored for your needs.

With more and more organizations transcending beyond RPA towards creating a holistic automation ecosystem, it’s no surprise that the RPA market size constitutes roughly around USD 2 billion and is projected to grow even more than 30% by 2028. Gartner predicts that by 2024, organizations will achieve a 30% reduction in operational costs by combining hyper-automation technologies with redesigned enterprise processes.

The operations team juggles numerous activities such as optimized bot utilization, continuous bot monitoring, regular bot performance reporting, swiftly triaging exceptions resolving incidents, and many more.

However, scaling up comes with its own challenges; especially managing multiple bot operations coupled with uneven workloads and tighter SLAs. Thus, enterprises today are on the lookout to outsource their bot operations to a reliable partner who can manage them completely. That’s where iBOC comes into the picture.

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    Key Features

    Shared Service Support Model

    • SLA-driven L1 & L2 coverage
    • Offshore & nearshore
    • Customized support window – 8×5, 16×5, 24×7, etc.

    Optimised Service Delivery

    • In-house tools and accelerators
    • Monitoring & reporting with operational insights
    • Controlled & managed operations (enabled via platform/product)

    Supports All Leading RPA Platforms

    • UiPath
    • Blue Prism
    • Automation Anywhere
    • Power Automate

    Exclusive Add-ons

    • Onshore, weekend & holiday support
    • L3 & platform support
    • RPAaaS (upcoming)

    Innovative Pricing Model (Per Bot/Process)

    • Customized value-driven pricing basis 4 key aspects of Bot support service

    Why LTIMindtree?

    Our unique approach empowers you to transform your bot operations by understanding the four crucial aspects of bot support viz. coverage, processes, bots, and incidents to achieve your bot goals.
     
    Executive Commitment

    Executive Commitment

    Highest level of sponsorship & commitment.

    Skin In The Game

    Skin In The Game

    Bringing in LTIMindtree’s IP at no cost and leveraging LTIMindtree’s Digital CoEs to help clients succeed in their Digital Transformation journey.

    Operate To Transform

    Operate To Transform

    With a beginner’s mind we maximize automation opportunities and bring in innovative solutions.

    Expert Talent

    Expert Talent

    Effective talent management through continuous skill development using LTIMindtree Shoshin academy, employee gratification & recognition via multiple channels and increased opportunities for cross-skilling.

    Business Value Driven

    Business Value Driven

    Achieve operational efficiency by reducing manual handling time resulting in cost savings, throughput, and improved quality.

    Flexible Pricing

    Flexible Pricing

    Best-in-class solutions at competitive & flexible commercial construct for the optimal, tailormade solutions based on understanding of client’s business objectives.

    Value-add

    • Cost-effective shared service support

    • Innovative pricing model tailored to your needs

    • Comprehensive reporting and analytics for informed business decisions

    • Optimized service delivery leading to automation at scale

    • Scalable and SLA-driven for an exceptional customer experience

    • Standardization, effective knowledge management and continuous improvement

    Resources