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The client
Our client is a Fortune 500 company and a leading multinational conglomerate with a diverse portfolio of businesses that transform industries and improve lives. Our client operates in four key areas with a strong presence: aerospace, performance materials and technologies (PMT), building automation, and safety and productivity solutions (SPS). Given the complexity of their operations, the client depends on robust systems, including SAP, to manage customer service workflows and ensure seamless business processes.
Market trends in the aerospace industry
The aerospace and industrial sectors are swiftly advancing, propelled by industrial automation system, digital transformation, and increasing customer demands for speed and personalization. Companies are under growing pressure to integrate advanced technologies such as AI and cloud computing to boost efficiency and improve customer experiences, while regulatory requirements further drive the need for innovation and digital transformation in the aerospace industry.
For many modern aerospace firms, these trends expose operational bottlenecks in their customer service processes, including manual email handling, slow data retrieval from SAP systems, and incorrect classification of customer inquiries. Addressing these inefficiencies is crucial for enhancing service efficiency, meeting customer expectations, and staying competitive in the market.
Unstructured data format
Lack of standardization
Language complexity
These issues resulted in a labor-intensive process that consumed significant time and resources, delaying decision-making and increasing operational costs.
LTIMindtree’s solution
To address these challenges, LTIMindtree partnered with the client to deploy an innovative, AI-driven solution leveraging Azure Open AI technology enabling a digital transformation in their aerospace business. The solution was designed to automate the extraction of CDEs, transforming a manual, cumbersome process into a seamless, efficient workflow. Key components of the solution included:
- Automated data pipeline: A robotic process automation (RPA) pipeline was developed to extract and process contracts directly from Leap, the client’s contract lifecycle management (CLM) application, on a regular schedule.
- CDE extraction for 47 data elements: The system was configured to process 47 specific questions (data elements) relevant to the client’s IA SBGs sales business groups (SBGs) contracts.
- AI validation process: A CDE review mechanism was established to validate the AI-extracted results, ensuring accuracy and reliability.
- User-friendly output: The solution enabled users to download extracted CDEs in Excel format, facilitating easy integration into downstream workflows.
- Prompt engineering: Advanced prompt engineering techniques were implemented to enhance the precision of AI-driven extraction tasks, tailoring the system to the client’s unique contract language and structure.
Tech stack
| Azure Open AI |
| Robotic process automation (RPA) |
| Excel |
| Contract lifecycle management (CLM) application |
| Critical data element (CDE) extraction and review mechanism |
| Prompt engineering |
Business Benefits
The deployment of LTIMindtree’s Azure Open AI-based solution delivered transformative outcomes for the client:
- Automation of CDE extraction: The manual effort of extracting critical data from contracts was fully automated, eliminating repetitive tasks and manual effort.
- Significant cost savings: The client achieved annual savings of $264,000 by reducing labor costs and improving efficiency.
- Operational efficiency: A 100-hour reduction in monthly execution time , enabling faster decision-making and freeing up resources for higher-value activities.
Scalability, agility and accuracy: The shift from a labor-intensive process to an automated, scalable workflow enhanced overall operational agility and accuracy.
Expedited employees research
The various bots such as chat bot, HR, Policy, etc. accelerated research and development by automating tasks, analyzing data, generating new ideas and enhancing collaboration. This ultimately increased the overall productivity and efficiency through various automations and process optimizations.
Streamlined design review processes
- Reduction in cycle time for job approval from 12 days to < 1 day.
- Cost reduction from $250 to $25 (potential savings of $90,000 per year).
Automated expense reviews
Automated the reviews and categorization of $7000 expenses per month.
Reduced calls to the service desk
Reduction in user calls to the service desk team led to a significant reduction in labor cost. The bot handled an increased volume of transactions by crawling 1400 articles.
Accelerated legal processes
Reduced the time taken to identify relevant policies to build a strong case from 4 hours to < 1 hour.
Greater productivity for marketing
Increased productivity by reducing the time taken to identify target audience and draft personalized campaign emails.
Faster resolution for outages
Better availability of live outage data to take further actions and reduce the overall resolution time
Improved scalability for procurement
Increased the volume of audited purchase orders from 30 per month to 1250 per month.
Massive cost savings for the rates and regulatory team
- Better information, use of past decisions and awareness of past arguments are estimated to cost recovery of $0.75 to $2 million per year.
- Automatic generation of word document template saved approximately 125 hours/year (2500 data requests with an average of 3 minutes per template).
Talent acquisition savings
~$200,000 saved annually by reducing the candidate hiring process to 3 days.Conclusion
By leveraging the latest Azure Open AI technology and LTIMindtree’s aerospace digital transformation expertise, the multinational conglomerate successfully overcame its contract data extraction challenges. The solution not only delivered measurable financial and operational benefits but also positioned the client to scale its revenue recognition processes effectively. This case study illustrates how AI-driven innovation can address complex business problems, driving efficiency and value in a competitive global market.
Looking for an AI-powered precision in critical data extraction for your organization?
Reach out to us at mfg.communications@ltimindtree.com
