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Product Returns (RMA) Virtual Assistant for Technology Distributors & OEMs
It is imperative for manufactures and distributors to have a best-in-class reverse logistics function. Return Material Authorization (RMA) plays a vital role here. The returns process is typically initiated through IVR / phone, email, web and manual agents. Response time to a customer’s product return could take anywhere between a few hours to a couple of days, resulting in a bad customer experience.
LTIMindtree’s RMA virtual assistant is a ready-to-deploy, web-based conversational (voice / chat) virtual assistant for technology distributors and OEMs, built to handle product returns from their resellers, partners or end-customers. It automates user interactions, giving the customer the ability to monitor, track and perform convenient returns and exchanges, and improve the overall response time and saving costs.
Key Highlights
- Ability to leverage any of the third-party AI services or LTIMindtree Mosaic AI, to enable seamless conversation
- The end user can interact with the virtual assistant using text, voice or guided menus
- Virtual assistant integrates with the backend systems and provides appropriate response to user requests
Key Benefits
- 10X faster product return processing, enhancing customer experience
- Replaces manual agents / BPO partners
- Quick deployment on multiple customer channels such as Facebook, Skype, etc.
- Built of LTIMindtree Mosaic AI, it provides the agility and speed required to customize and deploy the solution quickly
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