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Digital Customer Experience (DiCE) for Technology Enterprises
Consumer behavior is changing rapidly, and it has become essential for hi-tech clients to provide a compelling customer experience for each type of customer, be it a student wanting to know more about a semiconductor chip on a semiconductor client’s website, a user of a software product built by an ISV, a reseller checking on a distributor product, or an end customer using e-Commerce channels to buy a product. Gauging customer perceptions across each of these channels is a must. LTI DiCE, an AI-based testing platform, relying on user brain-wave mapping, puts the client’s customer at the center of the digital experience lifecycle, thus providing an honest view of customer feelings and feedback.
Key Highlights
- Converts unsaid user feelings & reactions into scaled readings
- Enables building user experience during the development phase itself, exactly the way the client’s customers want
- Analyzes web and mobile applications across 100+ parameters and 6 dimensions, namely discoverability, accessibility, performance, omni-channel, perception and social shareability
- Omni-channel experience assurance across desktop, laptop, mobile, tablet & wearables
Key Benefits
- Digital customer experience benchmarking w.r.t competition
- Anticipation of customer needs before the go live with new apps / websites
- Quick insights into customer experience glitches through automatic analysis
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Measure customer experience and build a customer-centric digital assurance strategy with LTI DiCE.
