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  • Fleet Monitoring Implementation Enables 80% Downtime Reduction for Scandinavian Commercial Vehicle Manufacturer

Client


The client is a leading Scandinavian commercial vehicle manufacturer of commercial vehicles – specifically heavy trucks and buses. 

Client
Challenges

Challenges


  • Data Transformation: Capturing and converting vehicle data into actionable insights and information for the service network.
  • Uptime and VOR Reduction: There is a growing need for improved uptime and the reduction of Vehicle on Road (VOR) time.
  • Real-Time Feedback: Providing real-time feedback and visibility to end customers based on the data collected.

Client


The client is a leading Scandinavian commercial vehicle manufacturer of commercial vehicles – specifically heavy trucks and buses. 

Client

Challenges


  • Data Transformation: Capturing and converting vehicle data into actionable insights and information for the service network.
  • Uptime and VOR Reduction: There is a growing need for improved uptime and the reduction of Vehicle on Road (VOR) time.
  • Real-Time Feedback: Providing real-time feedback and visibility to end customers based on the data collected.

Challenges

LTIMindtree Solution

Our solution experts assessed the existing system and proposed a solution designed through a design-led approach. The following implementations were completed to achieve customer goals.

Established a dedicated Direct-to-Consumer (D2C) channel in each of the 22 emerging markets using Adobe Commerce as the e-commerce platform to ensure robustness and scalability

Migrated to a single cloud platform for distributors and D2C channels to reduce maintenance costs and improve ease of use

Designed user-friendly interfaces to facilitate seamless online shopping experiences

Utilized a hybrid fulfillment model where D2C orders were sent to local dealers and distributors for fulfillment

Leveraged the D2C channel to collect customer data, including purchase patterns, preferences, and demographics

Engaged in targeted marketing campaigns to increase brand awareness among local consumers

Business Benefits

 

80%

reduction in downtime and 50% reduction in MTTR

300K

connected vehicles monitored

60K+

vehicle actions created and managed

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