Travel, Hospitality & Transportation
In today’s fast-paced and digitalized world, travelers expect flexibility and customizations. They desire convenience, self-service options, and the ability to curate travel plans according to their unique preferences and interests. This rapid transformation was brought on by the sudden onset of the Covid-19 pandemic, significantly transforming consumer behavior, operational practices, and industry trends.
It accelerated the adoption of new tools and technologies to improve customer experience.
Our extensive travel, transportation, and hospitality industry experience and Salesforce digital transformation capabilities have helped us create prebuilt solutions and accelerators to alleviate customer challenges, expedite platform implementation, and improve user experience.
Omni Commerce
B2C AIR Storefront
Predictive Lead Scoring
Some key success factors for the industry
Adapting industry standards and ready for change.
Meeting traveler needs and expectations in the current economic environment.
Providing personalized and contextual customer experiences leveraging AI and other tools.
Driving a net-zero roadmap for travel and tourism.
Marketing
Customer Acquisition
Sales Operations
Booking Management
Travel Operations
Loyalty Programs
