Home › Data Analytics Services › Powering Real-time Airline Operations With Cloud Migration Case Study
Client
The client is a global airline leader, operating one of the world’s largest fleets and serving over 325 destinations across six continents. With a workforce of nearly 100,000 and a reputation for operational excellence, premium service, and customer loyalty, the organization consistently ranks among the most innovative carriers in the industry.
As air travel demand evolves and digital transformation accelerates, the client prioritized real-time operational agility, seamless customer experiences, and resilient technology infrastructure. The organization embarked on a strategic journey to modernize its data ecosystem and enable data-driven decision-making at scale to maintain a competitive advantage and support growth across global markets.
Market Trends
In 2025, the airline industry faces a dynamic landscape marked by fluctuating demand, pricing pressures, and heightened expectations for safety and service. Leading carriers are investing in real-time data ecosystems and cloud migration for aviation to drive operational resilience, optimize flight scheduling, and enhance passenger experience.
With the rapid adoption of AI-powered dynamic pricing, expanded loyalty partnerships, and increased international routes, airlines must manage vast amounts of data securely and efficiently. Success depends on delivering real-time airline operations, supporting proactive decision-making, and scaling technology platforms to respond swiftly to shifting market conditions.
Business Challenges
- Complex, fragmented legacy data infrastructure: Managing 4,000+ objects and multiple legacy servers created bottlenecks, slowed analytics, and drove up maintenance costs.
- Limited automation and heavy manual processes: Outdated workflows required significant manual intervention for file transfers, data integration, and reporting, leading to delays and risk of errors.
- Siloed systems and inconsistent reporting: Disparate tools and platforms made consolidating data for real-time airline operations difficult, hindering decision-making and cross-department collaboration.
- High support overhead and operational risk: Reliance on legacy scripting, high support costs, and lack of proactive monitoring reduced system resilience and exposed the business to service disruptions.
LTIMindtree Solution
LTIMindtree partnered with the client to modernize and converge their data ecosystem, powering real-time airline operations and cloud migration for aviation at scale.
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24x7 converged support for data and analytics operations
Provided round-the-clock management for extract, transform, and load (ETL), business intelligence (BI), data lake, and analytics platforms, ensuring consistent, secure, and resilient data operations across the airline’s global footprint.
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Legacy file transfer modernization and automation
Migrated complex, manual file transfer processes to secure, cloud-native solutions, enabling 400+ automated daily file exchanges with reduced error rates and improved auditability.
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Cloud migration of mission-critical databases
Transitioned TechOps and other core databases from on-premises to AWS Relational Database Service (RDS), enhancing system reliability, scalability, and data accessibility for real-time operational insights.
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Centralized analytics hub for business-critical functions
Built a unified analytics environment supporting revenue, loyalty, TechOps, and in-flight entertainment, empowering teams to access up-to-date data and make faster, data-driven decisions.
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Performance tuning for dynamic pricing and loyalty systems
Optimized key modules for speed and scalability, reducing pricing run time and supporting AI-driven customer experience initiatives.
Business Benefits
1,500+ daily flight syncs for analytics and passenger experience
400+ automated daily file transfers
30% IT cost savings on support and operations
Faster, more resilient pricing and loyalty programs
Improved system resilience and uptime
“Our partnership with one of the largest commercial property and casualty insurers in the U.S. reflects our shared vision for a data-driven, customer-first future. By modernizing their claims data platform, we’ve laid the groundwork for faster, smarter, and more seamless claim experiences for their policyholders. Together, we’ve built a foundation that drives operational excellence and elevates every customer interaction.”
— Prashanth Pulgal, Associate Vice President, Data & Analytics, LTIMindtree
Conclusion
By partnering with LTIMindtree to modernize its data ecosystem, the client achieved real-time airline operations, greater system resilience, and significant cost savings. Automated analytics and secure cloud migration empowered the organization to deliver superior passenger experiences, optimize decision-making, and support rapid innovation across its global network.
With a scalable, cloud-native foundation now in place, the airline is well-positioned to embrace future advancements in AI, dynamic pricing, and customer personalization, strengthening its leadership in a competitive aviation landscape.
Ready to power real-time airline operations with a modernized data ecosystem?
Discover how LTIMindtree’s expertise in cloud migration for aviation can help your organization unlock data-driven insights, enhance resilience, and deliver exceptional passenger experiences.
Explore more or contact us at data.analytics@ltimindtree.com.
