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Author Archive for: Dhiraj Ingole

About Dhiraj Ingole

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Meanwhile lets just say that we are proud Dhiraj Ingole contributed a whooping 460 entries.

Entries by Dhiraj Ingole

Experience: The Central Theme of Digital Transformation

The emphasis on “experience” is inarguably the greatest today because the structure of everything we do has been changed dramatically by the events in 2020. Conventional user habits have  changed and the pandemic has influenced a digital bias. 80%  consumers have increased their digital usage across a variety of channels. The Internet (and then smartphones) […]

Technology-led Operations: Creating the Path to Success

We’ve previously discussed technological transformation, so I thought now would be a good time to discuss automation, especially automation in the back office. Automation is an essential part of every company’s digital transformation journey. Originally, the key objective of automation was to drive efficiency, reduce errors and reduce costs. The main goal of automation today […]