2. Our Approach to Value Creation
  3. Stakeholder Engagement
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Recognizing that collaboration and shared purpose unlock infinite possibilities, LTIMindtree actively engages with stakeholders at every level of its value chain. By fostering open, collaborative relationships, we unlock fresh ideas and growth opportunities. Together with our stakeholders, we shape transformative solutions that drive lasting impact.
Clients

Why are they important?

Our clients are among our most valued assets, and their feedback is crucial for process improvements, quality enhancement, service performance, and cost optimization.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Client Satisfaction Survey (CSAT) through independent third-party consultants
  • Use of Client Satisfaction Survey (CSS) tool
  • Project-related calls and meetings
  • Project management reviews
  • Relationship meetings and reviews
  • Steering Committee meetings
  • Quarterly Business Reviews (QBRs) and briefings on client visits
  • Responses to Request for Information (RFI)/ Request for Proposal (RFP) sponsored events
  • Mailers, newsletters, and brochures
  • Corporate website
  • Social media

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Annual
  • Half-yearly
  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Client feedback and satisfaction
  • Quality of work delivered, business value, resilience, and innovation
  • Understanding client, industry, and business challenges
  • Identifying opportunities to improve our services for cross-selling
  • Deciding on investments and capabilities required to fulfill demand
  • Understanding client’s data privacy and security requirements
Employees

Why are they important?

Employees are central to our operations, bridging knowledge gaps, delivering services, and representing the business. They enhance the Company’s reputation and drive its success, making them indispensable.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Ultima Works intranet
  • Roadshows
  • Rhythm – Employee Engagement Framework: Employee Appreciation Week, Festive Celebrations, HR open house connects, financial planning webinars, and location-specific cultural events, CEO Connect, Leadership Townhalls, Rewards & Recognition Program
  • Total Well-being: Financial, Social, Physical and Mental well-being programs, webinars, medical assistance, EAP
  • Conflict and Grievance Resolution through Grievance Handling & Prevention of Sexual Harassment (POSH) systems
  • Training & Development through Shoshin platform
  • Creativity & Innovation through Gigspace
  • Career and Learning through Learn, Grow, Lead (LGL) program, Talent Central, Shoshin School, My Career My Growth, Succession Planning, and MPower
  • Alumni Engagement through Alumni portal

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing
  • Quarterly
  • Annual

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Ensuring overall employee motivation and satisfaction
  • Retention of critical talent
  • Driving high performance culture
  • Providing career pathways and growth opportunities for key talent and high performers
  • Building a rewarding culture for recognizing key contributions of our employees
  • Inculcating innovative work practices among employees
  • Building a culture that thrives on values and inclusivity, creating equal opportunities for holistic development and career progression
Investors and Shareholders

Why are they important?

They are crucial to our growth and expansion plans as capital providers.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Investors Page on the website
  • Integrated Annual Report
  • Stock Exchange notifications
  • AGM
  • Press conferences and newsroom releases
  • Investor meetings, conferences and non-deal roadshows
  • Quarterly earnings call
  • Investor Day

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Annual
  • Quarterly
  • Event-based
  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Educating the investor community about LTIMindtree’s value creation model and business strategy for the long term
  • Apprising and explaining to investors the dynamics of the IT services industry dynamics and LTIMindtree’s performance
  • Enabling shareholders to participate effectively in AGMs and vote on matters related to the Company along with the additional right to demand polling
  • Helping investors voice their concerns regarding Company policies, reporting, strategy, etc. and addressing them adequately and to their satisfaction
  • Creating awareness and greater visibility of the Company’s performance and taking valuable suggestions
  • Understanding shareholder and investor expectations from the Company
Suppliers

Why are they important?

The adoption of sustainable practices and the timely availability of goods and services from suppliers significantly influence our operations and the efficiency of service delivery to clients.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Emails
  • S360 portal
  • Vendor meets

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Building stronger partnerships
  • Promoting sustainability
  • Ensuring creditworthiness
  • Enhancing ethical behavior and fair business practices
  • Strengthening governance
  • Promoting D&I
  • Enabling automated performance monitoring
  • Facilitating training
Government and Regulatory Bodies

Why are they important?

Essential for maintaining compliance, interpretation of regulations, and ensuring ongoing operations.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Workshops
  • Industry events
  • Filing of forms/disclosures by the Company
  • Investors Page on the website

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Annual
  • Event-based
  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Promoting ethical governance
  • Improving sustainability disclosures
  • Ensuring 100% compliance to all applicable regulations
Communities

Why are they important?

Maintaining harmony with local communities is essential for our social license to operate and collaboration with NGOs for societal development.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

YES

Channels of communication

  • Community meetings
  • Pamphlets
  • Newspapers

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Understanding the needs of the community
  • Listening to feedback from the community on the impact of projects executed in the recent past
Industrial Bodies

Why are they important?

To advance together the future of IT as our valued partner, it is vital to foster a symbiotic connection with the industry bodies.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Conferences and seminars
  • Committee meetings
  • Surveys

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Understanding areas for sustainable development and for leveraging best practices
  • Advocating on public policy matters
  • Working in partnership to develop solutions to global challenges
Media

Why are they important?

Enhancing the understanding of the industry’s impact on sustainability and climate change and identifying the factors for further development.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Corporate website
  • Press releases
  • Media opportunities - interviews, bylines, quotes
  • Sponsored (industry) events/ marketplace presence

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Communicating the Company’s strategy, performance, and way forward
  • Amplifying LTIMindtree’s brand as a responsible corporation
  • Safeguarding the reputation of the Company
  • Showcasing thought leadership and the Company’s capabilities
  • Driving business development and insight into public and business concerns
Academic Institutions

Campus to Corporate focuses on developing a skilled talent pool for specific business needs, fostering innovation, and enhancing competitive positioning.

Whether identified as Vulnerable & Marginalized Group (Yes/No)

NO

Channels of communication

  • Campus recruitment drives
  • Community meetings
  • Corporate and career website
  • Notice board
  • Emails

Frequency of engagement (Annual, Half-yearly, Quarterly, Ongoing)

  • Ongoing

Purpose and scope of engagement, including key topics and concerns raised during such engagement

  • Enabling job creation
  • Providing internship opportunities
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