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LTIMindtree recognized for Excellence in Transforming Enterprise Service Management with AI-Powered, Platform-Agnostic Solutions That Elevate Business Operations
Leading technology research and advisory firm Information Services Group (ISG) has positioned LTIMindtree as a Leader in its Enterprise Service Management (ESM) Services & Solutions 2025 report.
LTIMindtree is ranked as a market leader across all three quadrants
- Consulting and Advisory Services
- Implementation and Integration Services
- Managed services for Converged IT and Business Ops
This recognition reflects LTIMindtree’s continued leadership in enabling enterprises to modernize service management through AI-led automation, digital workflow orchestration, and experience-centric delivery models.
By blending deep consulting expertise with a portfolio of proprietary frameworks and accelerators, LTIMindtree helps clients achieve unified visibility, proactive operations, and measurable business outcomes across IT and business functions.
The Report Highlights the Following Strengths of LTIMindtree
The Report Highlights the Following Strengths of LTIMindtree
End-to-End Transformation Across Consulting, Implementation, and Managed Services
LTIMindtree’s unified ESM portfolio integrates consulting, integration, and operations under one framework. Its AI-native platforms enable continuous automation, unified observability, and a proactive service delivery model across IT and business functions.
Platform-Agnostic and AI-First Approach
The company’s platform-agnostic ESM solutions leverage major platforms while incorporating proprietary accelerators such as CIS AI Catalyst, SMConsultNxt, and SMAssessNxt. These assets streamline platform selection, operating-model design, and AI-led automation..
Strong Focus on Human-Centered Design and Experience Management
LTIMindtree emphasizes user-centric service design to improve adoption and satisfaction. Its solutions combine experience analytics, AI-driven insights, and process orchestration to elevate both employee and customer experiences.
Accelerators Driving Speed and Scalability
Proprietary tools such as AI Native OPS, HINgE, and CloudXperienz enable faster deployment, seamless integration, and end-to-end visibility across hybrid environments. These accelerators help clients achieve tangible operational gains at scale.
Outcome-Based Delivery and Partner Ecosystem
LTIMindtree’s value-based engagement models link outcomes directly to business KPIs. Its strong ecosystem of technology and consulting partners enhances implementation agility and ensures alignment with client transformation goals.
The Report Highlights the Following Strengths of LTIMindtree
LTIMindtree has been identified as a “Rising Star” in ISG’s Provider Lens™ evaluation for Clinical Development (Service Providers) quadrant.
LTIMindtree’s agentic AI solutions enhance operational efficiency and strategic decision-making across the clinical value chain — a capability ISG has recognized as one of its key strengths in this space.
“LTIMindtree transforms clinical development through innovative solutions and advanced technologies, enhancing patient engagement and operational efficiency to deliver timely, high-quality outcomes in clinical trials.”
– Rohan Sinha , Principal Analyst ISG
Key Strengths
Robust decentralized clinical trials solutions
Integrated Decentralized Clinical Trials (DCT) solution that enhances patient, researcher and clinical experience.
Advanced AI and risk management capabilities
An AI-powered Project Analyzer enables milestone tracking and proactive resource allocation, helping mitigate risks and ensure trials are completed on time.
Integrated digital command centre
LTIMindtree’s Digital Command Center offers centralized oversight of trial activities through digital dashboards, providing real-time visibility into operations.
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observationsof ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services across multiple geographies globally. For more information about ISG Provider Lens® research, please visit this webpage.
